Rootcology - A Mission Driven Team That Cares About Your Health
Our knowledgeable staff is here to help. You will see lots of useful information here on the site to help you with your decision-making processes, from descriptions of usage and efficacy, to FAQs from customers like you.
BUT… know that we are here to help if you need more! And remember that your choices are backed by our return policy. Our entire team’s commitment is to help you take your health into your own hands!
Unopened products may be returned to us within 30 days of purchase for refund, with the exception of heat sensitive items, minus shipping/handling. Return shipping is paid by the customer.
Products with labels that have been altered in any way are non-returnable.
Concerns regarding damaged products or order discrepancies must be communicated to us within 48 hours of receipt to qualify for return/replacement.
Please contact us at firstname.lastname@example.org for return authorization before returning any products, and then simply follow our agent's instructions. It's really important to follow the agent's intructions, so that your return is recognized in our warehouse, and will not be sent back due to lack of identification.
These instructions are really simple, and will probably include waiting for our return authorization number for you to write on the package, and to send us your return tracking number as soon as you ship your package.
We hope this helps - Thank you for supporting our mission!