Help Center

Please look for your account activation email with the subject, “Customer account activation” from when you created your account. In this email, you will see a blue button that says, "Activate your account":

Clicking this button should take you directly to your account, and resolve any login issues.  

If you’re still having trouble, please contact us and we’ll be happy to assist you!

At the Rootcology login screen >> click “Forgot your password?” We will send you an email to reset your password.

Please Note: If you have a subscription account, there are two places where your address is stored and may need updated. 

To update the contact address on your account, login and select  “View Address”, select the “Edit” option, then "Update your contact information", and click “Update Address”.

To change your shipping address specifically for your subscription, please select "Manage Subscription",  then "Address and shipping information".

You can find our contact and support information here. 

You can find our contact and support information here. 

We want to make managing your subscriptions as easy as possible, so if you ever want to change or update anything there's a page on our website that will allow you to do so.

To manage your account, simply login here, using the account information you created when placing your initial subscription order, and select Manage Subscription. From this page, you will see a number of things you can modify, such as:

-Pause or cancel your subscription

-Change quantities

-Change your shipping frequency

-Add product(s) to your subscription

-Remove product(s) from your subscription

-Update billing and shipping info

If you have any questions, please contact us and we’ll be happy to assist!

To add products to your current subscription, first log into your Rootcology account here.

Once you're logged in, go to the product's page that you would like to add to your active subscription. 

Select the Subscribe & Save option, and find the small gray box that says, Add to Existing Subscription under the Add to Cart button.

Select this button to add the product to your current subscription.

Please note: this feature is only available for active subscriptions and will not work for paused subscriptions.

If you have any questions, please contact us and we’ll be happy to assist!

To update/change your Subscribe & Save subscription order frequency, please log into your Rootcology account by going to the login page here: https://rootcology.com/account/login

From there, select "Manage Subscription" on the right side.

From here, select "Change frequency" on the right side.

This will give you the option of changing your order frequency to 1, 2, or 3 weeks - or 1, 2, or 3 months.  

If you’d like a time frame outside of these options, please contact us and we’ll be happy to assist you!

To update your payment information, please log into your Rootcology account by going to the login page here: https://rootcology.com/account/login

Once you are logged in, you will be taken to your account page. Select "Manage Subscription" on the right side of the page to take you to the subscription management page.

Below your product subscription information, you will see some options in gray. 

Select "Payment Information", then "Edit". You will then be able to enter your new payment information. Click “Save Changes”.

If you are having trouble updating your payment information, please contact us and we’ll be happy to assist you!

Note: for security reasons, please do not send us your card information via email. 

To update your billing or shipping address for your subscription, please log into your Rootcology account HERE and click Manage Subscription. 

From there, scroll down and select Address and Shipping Information, to view both your shipping and billing addresses. 

Select Edit under the address you wish to update, and enter your changes.

Once complete, select Save Changes to save your updated address.

If you have any questions, please contact us and we’ll be happy to assist!

To skip your next Subscribe & Save order, please log into your Rootcology account by going to the login page here: https://rootcology.com/account/login

From there, select "Manage Subscription" on the right side.

Scroll down and select "Manage Upcoming Orders". From here you can see your upcoming orders for your subscription. You can select "Skip order" for any orders you'd like to skip.

Your subscription will resume on your next order date automatically.

If you have any questions, please contact us and we’ll be happy to assist!

To pause your subscription for an undetermined amount of time until you are ready to order again, please log into your Rootcology account HERE.

From the My Account page, select the "MANAGE SUBSCRIPTIONS" button:

On the Manage Subscriptions page, locate the subscription that you would like to modify and select “Pause future orders” or “Edit future orders” next to your next order date (either option may appear, depending on your subscription settings):

If the “Pause future orders” option was presented/selected, your subscription is now paused until you choose to resume orders. If the “Edit future orders” option was presented/selected, choose “Pause future orders” from the drop-down menu options then select “SAVE CHANGES”:

If you are having trouble pausing your subscription, please contact us and we’ll be happy to assist you!

To resume your subscription order when you're ready, you can log into your please log into your Rootcology account by going to the login page here: https://rootcology.com/account/login 

From there, select "Manage Subscription". 

Please select "Resume Subscription" under "Subscription Status".

If you are having trouble resuming your subscription, please contact us and we’ll be happy to assist you!

To remove a product from your subscription, log into your Rootcology account HERE, and select Manage Subscription.

From there, scroll down and select Products in your subscription.

Next to the product that you'd like to remove, click Remove product.

Selecting this will remove the product from your current subscription.

Please note: this feature is only available for active subscriptions and will not work for paused subscriptions.

If you have any questions, please contact us and we’ll be happy to assist!

We’re sorry to see you go!

To cancel your Subscribe & Save subscription, you can log into your Rootcology account by going to the login page here: https://rootcology.com/account/login

From here, select "Manage Subscription".

From here, select "Cancel Subscription" from the options below your subscription information, choose a reason to let us know why you’re canceling, and then select the red "Cancel Subscription" button.

You will receive an email confirming your cancellation.

If you have any questions, please contact us and we’ll be happy to assist!

When creating your Subscribe & Save subscription, you will have the option to choose the order frequency before adding a product to your shopping cart. You can choose 1, 2, or 3 weeks or months.

If you’d like a time frame outside of these options, please contact us and we’ll be happy to assist you!

To manage your subscription from your phone or mobile device, you will find the “Manage Subscription” button towards the bottom of your screen, under your Order History and above your saved address.

If you are unable to locate this button, you may want to try a different browser or device. 

If you’re having trouble modifying your subscription, please contact us and we’ll be happy to assist you!

Rootcology supplements are composed of high-quality premium, pesticide-free ingredients, contain no gluten, dairy, soy-protein, or GMO ingredients, and undergo rigorous testing to ensure that the ingredients on the label are safe, effective, and match what's actually inside the bottle.

For more information on ingredients specific to a particular product, please select the product you're interested in on the website here.

Additionally, you can access our full product guide to view more details here.

Rootcology supplements contain no gluten, dairy, soy-protein, or GMO ingredients.

Note: Our finished products are tested to confirm the absence of gluten, however, due to an FDA rule regarding Gluten Free Labeling of Fermented or Hydrolyzed Foods claims, which claims that there is no scientifically valid test method available that can effectively detect/quantify gluten protein in fermented and hydrolyzed foods, we are unable to state "gluten free" on select products (Veggie Enzymes and Systemic Enzymes).

Rootcology supplements do not contain soy-protein, and the majority of Rootcology products are soy-free. 

Rootcology's Systemic Enzymes utilize soy in the media during enzyme fermentation. While it is far removed in the finished product, we are unable to claim soy-free due to FDA guidelines on claims for fermented ingredients.

All other Rootcology products are free of soy.

There is no sugar in our products. We use stevia and natural flavors to sweeten the product.

Yes, our entire product line is dairy-free.

The AI and Paleo protein (HydroBEEF) is made from the carcass of the animal after all the marketable cuts have been removed (70% collagen/30% meat). This carcass is cooked under pressure, along with muscle tissue, other soft tissues, and bones.

In our Comparative Amino Acid Profiles chart, you will find amino acid information for our AI Paleo Protein, Paleo Protein - Vanilla, and Paleo Protein - Chocolate products.

The AI Paleo protein contains 97% protein and the remaining 3% consists of healthy occurring fats.

It does not contain any stevia. However, the vanilla-flavored Paleo Protein does.

The proprietary process for the AI Paleo and Paleo Vanilla protein begins with beef sourced from animals that are pastured and humanely raised in Sweden, without hormones and any GMO grains, grasses, hay, and/or ensilage.

If you select a specific product it will bring up a page with the supplement details, which includes a listing of the ingredients.

You can also select the label from the image options, to view the rest of the information. You have to hover over the image, once selected, to view a zoomed in version. Here's a screenshot:

You can find our contact and support information here. 

Currently, the following products contain ingredients that are derived from porcine:

• Systemic Enzymes
• Pancreatic Enzymes Plus
• Betaine with Pepsin
• Liver Reset

For more information on ingredients specific to a particular product, please select the product you're interested in on the website here.

Additionally, you can access our full product guide to view more details here.

Most of our products do not expire if stored properly, but can lose some potency over time. It is not recommended to use a product 2 years after the manufactured on date.

Yes, all of the products are specifically tailored to support people with autoimmune conditions.

You can learn more about Rootcology supplements in our Product Guide, here.

Yes, all of the products are specifically tailored to support people with the MTHFR gene mutation and contain methylated versions of folate.

You can learn more about Rootcology supplements in our Product Guide, here.

Rootcology supplements contain no gluten, dairy, soy-protein, or GMO ingredients, however, if you have a food allergy, please consider the following and, as always, speak with your practitioner to determine if a supplement is right for you:

• Celiac/Gluten: Our finished products are tested to confirm the absence of gluten, however, due to an FDA rule regarding Gluten Free Labeling of Fermented or Hydrolyzed Foods claims, which claims that there is no scientifically valid test method available that can effectively detect/quantify gluten protein in fermented and hydrolyzed foods, we can not state that Veggie Enzymes or Systemic Enzymes are gluten free, and as such, safe for those with Celiac.
• Soy: Rootcology's Systemic Enzymes utilize soy in the media during enzyme fermentation. While it is far removed in the finished product, we are unable to claim soy-free due to FDA guidelines on claims for fermented ingredients.

The supplements and dosing, unless otherwise specified, are tailored toward adults. Please refer back to your practitioner or pediatrician, who is familiar with supplements and dosing in children, to discuss safety and recommendations.

We are unable to make recommendations for supplements to those who are pregnant or nursing, as these things have the potential to pass through to the baby. Please refer back to your practitioner, who is familiar with your health history and the use of supplements while pregnant or nursing, to discuss safety in your case.

Information about recommended use/dosage, warnings, and storage requirements for our Rootcology products can be found on the product labels located on each individual product’s page. (See image below for an example):

You can also learn more about Rootcology supplements in our Product Guide, here.

You can find our contact and support information here. 

Please consult the supplement daily intake recommendations and instructions on the product label.

Please consult the supplement daily intake recommendations and instructions on the product label. There should also be a scooping device in your canister for measuring the suggested amount.

Yes, the Liver and Gallbladder Support capsule powder can be mixed with food. Please, be advised that the taste may not be desirable.

You can find our contact and support information here. 

Foaming is the nature of this product, due to the HydroBEEF. Mixing the product and letting it settle for a couple of minutes should help the foam settle. Additionally, room temperature liquid is best for mixing, and can make a big difference in how well the product dissolves.

The color is strictly cosmetic and the product is fine to take; the color change is due to moisture.

You can find our contact and support information here. 

Yes, you can use your HSA or FSA card to pay for your supplements when placing a one-time order:

1. At checkout, select TrueMed as your payment method:

2. Take a short and private health survey. A licensed provider will review it to determine eligibility.

3. Enter your HSA/FSA card details and complete your order using your HSA/FSA funds.

For subscription orders, the process is slightly different (but still easy!):

1. Complete your subscription order checkout with a regular credit card (or other standard payment method of choice).

2. Find the button on your order confirmation page or the link in your subscription confirmation email and take the short and private health survey (must be completed on the same day of purchase).

If eligible, you’ll receive a Letter of Medical Necessity (LMN) within 1-2 days and instructions to submit your purchase to your HSA/FSA administrator for reimbursement.

Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at http://truemed.com/disclosures.

Unfortunately, Truemed, the platform we use for accepting HSA and FSA payments, does not allow a Letter of Medical Necessity (LMN) to be issued after the date a purchase was made.

While the IRS does not specify an exact timeframe for when an LMN must be produced, Truemed follows this policy to maintain compliance with IRS guidelines and to ensure the accuracy of HSA/FSA claims. Because the LMN reflects your current health status at the time of the evaluation, completing the survey after the date of purchase could increase audit risk or cause your claim to be rejected by your plan.

For this reason, an LMN can only be applied to purchases made on or after the date you complete the clinical intake survey. We are very sorry for any inconvenience this may cause and appreciate your understanding.

Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at http://truemed.com/disclosures.

Here's how refunds work for purchases made using your HSA/FSA card via Truemed:

How the refund is processed -When we process a return or cancellation for a Truemed order, the refund is sent directly back to your original payment method. For HSA/FSA purchases, the funds will go straight back to your HSA/FSA card. Neither Rootcology nor Truemed holds or redirects these funds.

Refund timeline - Once we process your return, refunds typically take 5 to 10 business days to appear in your account. This timeline depends on your specific HSA/FSA card issuer, and some providers may take a bit longer to reflect the balance.

What happens to your Letter of Medical Necessity (LMN)?

The Letter of Medical Necessity associated with your original purchase remains valid for that specific transaction. Please note that if you decide to repurchase the same item through Truemed in the future, you may need to complete a new qualification process.

What if your HSA/FSA account is closed?

Per IRS regulations and payment processor compliance, refunds can only be sent back to the original card used at checkout. If your account has since been closed:

1. The refund will still be sent to that closed account.

2. You will need to contact your former HSA/FSA provider directly to find out how they handle and distribute funds received on closed accounts, as Rootcology does not have access to their systems.

3. If you run into issues or have additional questions regarding a closed account refund, you can also reach out to Truemed's support team directly at support@truemed.com with your updated details.

Please see our Return Policy page for details.

Please contact us here for return authorization before returning any products.

Please see our Privacy Policy page.

You can find our contact and support information here.

Our Delivery Guarantee option is a form of shipping insurace that protects your purchase. In the event your delivery is damaged, stolen, or lost during transit, we will reship the items to you at no additional cost! For just a small fee based on the total of your order, you get full coverage and invaluable peace of mind. Simply check that the green button is on at checkout to ensure your shipment is protected:

Please see our Terms of Serivce page.

You can find our contact and support information here. 

We appreciate your interest in our product but at this time, we do not have a system available to place orders over the phone.

Add the item(s) to your cart >> select the "Check Out" button. You will be prompted to create an account or to sign in, if you already have one. You will then be redirected to a page where you can apply the discount. Enter the code in the box, as illustrated below >> click "Apply". Your discount will then be reflected in the total.

Please note, only one discount code can be used, per purchase. 

Due to store limitations, most discount codes cannot be combined. Once you have entered a discount code at checkout, you can attempt to enter the additional code. If the offers are not able to be combined, the greater of the two discounts will override the other code.

Additionally, some discount code offers are unable to be combined with the Subscribe and Save discount. For discounts that are able to be combined with Subscribe and Save, the discount will be applied to the initial order only. If a discount code does not work with your Subscribe and Save purchase, the offers are not able to be combined.

You can find our contact and support information here. 

If your order has already been processed, it cannot be canceled. If it has not yet been processed, or should you have additional questions, you can reach out to us here.

Most orders will be shipped within 3 business days of receiving your order. Please allow an additional 2 to 5 business days for your order to be delivered once the carrier company receives it.

Please note: Orders with shipping address discrepencies or with items that are on backorder may require additional processing time. Please email us here, for questions specific to your order.

If you are experiencing a delayed delivery due to the carrier, we are very sorry for the inconvenience. Unfortunately, we do not have any control over delays to estimated arrival dates provided by the carrier. However, if your shipment indicates that it was delivered but it has not yet arrived, or there has been an extended period without movement on your shipment, please reach out to us here so that we can investigate further.

Yes, Rootcology ships to military addresses. Please input your shipping information as follows:

• First Name: Jane
• Last Name: Doe
• Address: PSC 555 BOX 555
• City: APO
• State: Armed Forces Americas
• Postal code: 55555

You should have received a confirmation email after placing your order. You can click on the “View Order” link in that email, to see your order status.

Once the order has shipped, tracking information will be displayed on that page, as well.

You can find our contact and support information here.

If you are experiencing a delayed delivery due to the carrier, we are very sorry for the inconvenience. 

Delays in the estimated arrival date can occur due to issues on the carrier’s end, such as weather disruptions, operational challenges, or unforeseen circumstances. Please understand that these delays are outside of our control, and we apologize for any inconvenience they may cause. We recommend checking the carrier’s website or contacting them directly for more information on the status of your shipment during such delays.

However, if your shipment indicates that it was delivered but it has not yet arrived, or there has been an extended period without movement on your shipment, please reach out to us here so that we can investigate further.

For information on processing times, please see our FAQ here.

We do! We now offer shipping insurance through Navidium, so that you have the option to protect your purchase. In the event your delivery is damaged, stolen, or lost during transit, we will reship the items to you at no additional cost! For just a small fee based on the total of your order, you get full coverage and invaluable peace of mind. Simply check that the green button is on at checkout to ensure your shipment is protected:

We accept returns on Rootcology products within 30 days of purchase, minus shipping/handling fees. Return shipping is paid by the customer.

You can learn more about our refund policy on the website here.

Please contact us here for return authorization before returning any products.

You can find our contact and support information here.

Dr. Izabella Wentz is a PharmD, dedicated to finding the root causes of chronic health conditions. She has functional medicine training through The Institute for Functional Medicine, Kalish Functional Medicine, and A4M. Her passion stems from her own diagnosis with Hashimoto’s thyroiditis in 2009, following a decade of debilitating symptoms.

Dr. Wentz has written several best-selling books, including the New York Times best seller Hashimoto’s Thyroiditis: The Root Cause, the protocol-based #1 New York Times best seller Hashimoto’s Protocol, and the Wall Street Journal best seller Hashimoto’s Food Pharmacology.

Her latest book, Adrenal Transformation Protocol, focuses on resetting the body’s stress response through targeted safety signals and features a 4-week program that has already helped over 3,500 individuals. The program has an impressive success rate, with over 80% of participants improving their brain fog, fatigue, anxiety, irritability, sleep issues, and libido.

Rootcology’s mission is to provide safe and effective supplement solutions for people struggling with autoimmune thyroid conditions.

You can learn more about Dr. Wentz, the development of Rootcology, and our mission here.

You can find our contact and support information here.