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Help Center

TECH SUPPORT

Account Help

How do I activate my account?

How do I reset my password?

How do I update my address?

I'm having trouble with your site, how do I contact tech support?

Who do I contact if I have questions or concerns?

Subscriptions

How do I change my subscription?

How do I add products to my existing subscription?

How do I change my subscription order frequency?

How do I update my subscription payment information?

How do I update my billing / shipping address?

How do I skip a subscription order?

How do I pause my subscription?

How do I resume my paused subscription?

How do I remove a product from my subscription?

How do I cancel my subscription?

Can I subscribe for every 3 months or longer?

How do I manage my subscription from my phone/mobile device?

PRODUCT INFORMATION

Ingredients

What are the ingredients in Rootcology supplements?

Are your supplements Non-GMO?

Are your supplements Gluten-Free?

Are your supplements Soy-Free?

Do your products contain sugar?

Are your supplements Dairy-Free?

Do your products contain MSG?

Which of your supplements are Organic?

What parts of the cow are used to make HydroBEEF?

What is the AI Paleo Protein Amino Acid Profile?

What are the other ingredients in AI Paleo Protein?

Does the AI Protein contain Stevia?

How are the cows raised for the AI & Paleo Protein?

Is the Pea Protein hydrolyzed?

Where can I find product ingredients?

Who do I contact if I have questions or concerns?

Safety

What are the product expirations?

Can I take your product if I have Autoimmune Illness?

Can I take your product if I have MTHFR defect(s)?

Can I take your products if I have Celiac or food sensitivities?

Can your product be taken by children?

Can I take your product while pregnant or breastfeeding?

Where can I find dosage, warning, & storage information for the supplements?

Who do I contact if I have questions or concerns?

Product Intake

Should I take supplements on an empty stomach or with food?

How much is a scoop?

Is Liver & Gallbladder support OK to mix with food?

Who do I contact if I have questions or concerns?

Product Issues

The Paleo Protein is foaming and won’t dissolve.

The MTHFR product turned brown or orange!

Who do I contact if I have questions or concerns?

ROOTCOLOGY POLICIES & TERMS

Policies

What is your refund policy?

Who do I contact if I have questions or concerns?

Terms

Who do I contact if I have questions or concerns?

ORDERS

Ordering

Can I place a Rootcology order over the phone?

How do I apply a discount code?

Can I use multiple discount offers at once?

Who do I contact if I have questions or concerns?

Shipping

How can I cancel my order?

How long before my product(s) arrive?

Do you ship internationally?

Do you ship to military addresses?

How do I check my order status?

Who do I contact if I have questions or concerns?

Why is my delivery delayed?

Returns/Refunds

What is your refund policy?

Who do I contact if I have questions or concerns?

ABOUT

About Us

Who is Dr. Wentz?

What is Rootcology?

Who do I contact if I have questions or concerns?